Know exactly why customers buy, and why they don't.
Post-purchase, exit-intent & on-site surveys your customers actually answer, _
Zigpoll is the trusted feedback partner for 20,000+ companies.
Go live in 5 minutes
One-click Shopify install, an embed code for any website, or native iOS and Android SDKs.
Pick from proven templates or build your own. Most stores go live in under 3 minutes.
AI analyzes responses automatically. Get actionable insights, not just data.
Turn Every Interaction Into Revenue
Get answers that drive real business decisions.
Ask smarter questions.
10+ question types designed to maximize engagement. Our customers see a 50% average response rate - 10x the industry standard.
Use branching logic to dig deeper on specific answers. Offer discounts or incentives to boost completion rates.
Sign up for free
Know where every sale comes from.
Every answer is tied to a real Shopify order, so you see revenue, AOV and repeat rate by channel - not click counts.
Compare against Meta, Google and GA4 and put budget where customers actually come from.
See attribution surveys
NPS with the order attached.
Ask the 0 to 10 question on the thank-you page, by email or by SMS. Every score lands with the order, the product and the reason behind it.
Detractors trigger a Shopify tag, a Klaviyo flow or a support ticket seconds after they answer. Promoters get a review request.
See NPS surveys
Get insights instantly.
Our AI analyzes responses in real-time and surfaces actionable insights the moment patterns emerge.
Ask questions in plain English. Our AI assistant knows your data and delivers answers in seconds, not hours.
Meet Zigpoll MCP
Engage at the perfect time.
Target by behavior, purchase history, or customer segment. Trigger surveys from Shopify events, Klaviyo flows, or custom rules.
Deliver by email, SMS, on-site popup or inside your iOS and Android apps. Personalize every message with customer data.
Sign up for freeReady to get started?
Free forever. No credit card. Cancel anytime.
Results From Real Brands
See How Brands Use Zigpoll To Convert, Retain, And Scale.
Want results like these? You're 5 Minutes Away?
No Devs. No Code. No Guesswork
No Credit Card Required
Share Zigpoll insights across your favorite tools.
ShopifyTag the customer with their answer
An action saves the answer as a tag on the Shopify customer or order, and every answer can be written to a customer metafield, ready for segments, Flow and your theme.
Read the Shopify write-back guide
KlaviyoTurn one answer into a segment
Why they bought and who it’s for land on the customer’s Klaviyo profile and as an event. Build a segment or trigger a flow from it, so the next email is a gift guide, not a generic blast.
Read the Klaviyo guide
Google SheetsGive the whole team the answers
A write-to-sheet action adds one row per response as it comes in, with a column for every question. Anyone can sort and chart the answers without another login.
Read the Google Sheets guide
SlackHear about a problem the day it starts
Zigpoll posts responses to the Slack channel you choose. When three customers mention sizing in one morning, your team sees it before the returns pile up.
Read the Slack guide
Shopify FlowStart a Flow from any answer
Every response fires the Zigpoll Survey Completed trigger in Shopify Flow with each answer attached, so a low score can start any workflow you build, from an internal alert to a win-back offer.
Read the Shopify Flow guide
GorgiasOpen the ticket before they have to
A response can create a Gorgias ticket with the survey, the customer and every answer attached, linked to their profile, so support replies first.
Read the Gorgias guide
OmnisendStart an automation from an answer
Answers reach Omnisend as contact data and events. Use an event to trigger an automation, such as a refill reminder for the customers who ask for one.
Read the Omnisend guide
Triple WhalePut survey answers in your attribution model
Post-purchase answers go to Triple Whale matched to the order, and the “How did you hear about us?” answer is marked for its Total Impact attribution model.
Read the Triple Whale guideValidate any idea in minutes
Run your survey against AI respondents from any audience and read the results before a real customer ever sees it.
- Any audience
- Follows your survey logic
- 94+ languages
Your customer data, AI‑ready
Connect Zigpoll to your AI assistant and ask about your responses in plain English, or have it build the next survey for you.
- Claude
- ChatGPT
- No API key
Pricing options
Choose the plan that works for you.
Lite
Free
- 50 responses /mo
- Sign up for free Talk to us
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See monthly billingBook a demo
- Send 100 emails /mo
- 5 SMS messages /mo
- 100 synthetic answers
- 25 AI analysis credits
- Automatic AI insights
- Flexible question formats
- Custom style any survey
- Unlimited surveys
- Unlimited team members
- Everything in Premier
- Custom email & SMS volumes
- SSO (SAML) & SCIM provisioning
- Security review & signed DPA
- Custom MSA & PO invoicing
- Data warehouse sync
- Industry benchmark reports
- Unlimited sub-accounts
- Quarterly Business Reports
- Managed research
- Full service setup
- Full service auditing & reporting
Enterprise
Custom
- Everything in Premier
- Custom email & SMS volumes
- SSO (SAML) & SCIM provisioning
- Security review & signed DPA
- Custom MSA & PO invoicing
- Data warehouse sync
- Industry benchmark reports
- Unlimited sub-accounts
- Quarterly Business Reports
- Managed research
- Full service setup
- Full service auditing & reporting
Frequently Asked Questions
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What's included in the free plan?
Zigpoll Lite is free forever: unlimited surveys, every question type, up to 50 responses per month, basic integrations and email support. No credit card required. Paid plans raise the response limit and add Klaviyo, white labeling and more. Compare plans.
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What counts as a response, and what if I reach my limit?
One person taking one survey is one response, however many questions it has. A 10-question survey taken by one customer still uses one response. On the free plan surveys pause at 50 responses and resume when the month resets, or as soon as you upgrade. How responses are counted.
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What question types and logic can I use?
Multiple choice, checkbox, dropdown, open text, NPS, CSAT and CES, star, slider and emoji ratings, ranking, matrix, image choice, file upload, and email or phone capture. Branching logic sends each answer to its own follow-up, and you can end on a discount code or store credit reward. All of it is on every plan, including free. See examples.
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Can I remove Zigpoll branding and match my store?
Yes. Colors are set per survey in the display tab, and custom CSS is available on every plan. White labeling, which removes Zigpoll branding and adds your own sender and survey domains, starts on the Standard plan.
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What reporting do I get?
Live charts for every question, automatic AI insights, a custom report builder and CSV export on every plan. Paid plans add scheduled reports and exports to Google Sheets and Looker Studio. From Premium up you can also ask Claude or ChatGPT about your responses through the Zigpoll MCP server.
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How do attribution surveys work?
One question on the Shopify thank-you page, “How did you hear about us?”, answered by about half your customers and tied to the order. The report shows revenue, AOV and repeat rate by channel next to what Meta, Google and GA4 claim. See attribution surveys.
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Does Zigpoll work with my platform and tools?
Yes. There is a one-click Shopify app, a WordPress plugin, and an embed code that works on any site, including Wix, Webflow and Squarespace, plus native iOS and Android SDKs. Responses flow into Klaviyo, Slack, Google Sheets and more on paid plans. See all integrations.
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How is Zigpoll different from Hotjar or other survey tools?
Zigpoll is built specifically for eCommerce. We integrate directly with Shopify, trigger surveys based on purchase events, and connect your responses to actual customer data — not anonymous visitors. This means you can tie feedback directly to order value, customer segments, and lifetime value.
